Meet the Customer Service Team

We provide an effortless and delightful shopping experience through exceptional customer service that keeps our customers coming back. Our team goes the extra mile, makes empowered decisions, and ensures customer happiness as our top priority. To us, all ideas have merit, and we encourage every team member to take an active role in making Wayfair the greatest online destination for everything home.

Words From a Wayfairian

“Customer Service is a fast-paced and exciting place to work. When problems arise we’re empowered to make critical decisions, encouraged to find creative solutions, and challenged to identify and implement the best resolutions for our customers.”

Ross C.-Customer Service and Sales

Featured Customer Service Positions

Berlin, Germany
Customer Service
Berlin, Germany
Customer Service
play icon

Not ready to make a move, but want to know more?

Join our talent community to stay connected.

Sign Up