Meet the Customer Service Team

We provide an effortless and delightful shopping experience through exceptional customer service that keeps our customers coming back. Our team goes the extra mile, makes empowered decisions, and ensures customer happiness as our top priority. To us, all ideas have merit, and we encourage every team member to take an active role in making Wayfair the greatest online destination for everything home.

Words From a Wayfairian

“Customer Service is a fast-paced and exciting place to work.  When problems arise we’re empowered to make critical decisions, encouraged to find creative solutions, and challenged to identify and implement the best resolutions for our customers.”

Ross C.-Customer Service and Sales

Words From a Wayfairian

“Customer Service is a fast-paced and exciting place to work.  When problems arise we’re empowered to make critical decisions, encouraged to find creative solutions, and challenged to identify and implement the best resolutions for our customers.”

Ross C.-Customer Service and Sales

Featured Customer Service Positions

Results in All Locations and CSVC

Position Location Department
Customer Service Specialist Bryan, TX Customer Service
Customer Service Consultant Bryan, TX Customer Service
Trainer / Coach Berlin, Customer Service
Customer Service Quality Experience Manager (QA Manager) Boston, MA Customer Service - Customer Service Management
Customer Service Associate Bryan, TX Customer Service

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