Wayfair Careers

B2C Sales Consultant

Boston, Massachusetts
Sales - Inbound Sales

Job Description


Wayfair Sales has reinvented the way you shop for the home you love! Our dedicated sales agents are committed to providing a genuine, personal shopping experience by helping customers Discover More, Rest Assured and Feel Confident in their buying decisions. Our sales agents begin their career at Wayfair with an in-depth, paid training program that prepares them to help consumers feel confident in choosing to shop with Wayfair. Wayfair Sales agents focus on providing world-class customer experiences while building revenue for the family of Wayfair brands.

What You'll Do

  • As a B2C Sales Specialist, you’ll create an exceptional sales experience for customers by educating them on the features and benefits of Wayfair's B2C offerings on calls
  • You’ll effectively manage priorities and time while engaging customers in a hybrid inbound/outbound calling environment
  • Continuously learn new classes of merchandise and deploy that knowledge to provide customers with expert guidance and product recommendations
  • You will train colleagues to be fellow experts of various product classes
  • You’ll add and maintain customer data in Salesforce
  • Proactively collect and provide insights to Sales leadership on ways to improve sales offerings

What You'll Need

  • 2+ years of successful sales experience
  • Strong communication skills, both written and verbally
  • Highly organized and detail oriented skills
  • Ability to be self-motivated, goal-oriented, collaborative, and coachable
  • Comfortable learning and using software applications required for the role
  • Comfortable and able to meet all essential physical job functions including sitting/standing for 8+ hours, using a keyboard and mouse, and using a telephone headset or phone
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