Software Engineer III (Operational Engineering/Contact Us)
Multiple Openings. Software Engineer III (Operational Engineering/Contact Us) for Wayfair LLC in Boston, MA to design, develop, and build customer-facing account, contact, and help pages utilizing modern web technologies to guide customers to the appropriate contact channels and develop and maintain integrations with contact channel platforms including phone, email, chat, and SMS; build intelligent routing based on customer issue, order history, and current wait times; perform web development using object-oriented programming with tools such as PHP and Java; utilize code performance reporting and monitoring tools; mentor junior software developers; plan and scope engineering projects utilizing Agile software development workflow. Requires Master's degree in Computer Science, Information Technology, Engineering or related field (willing to accept foreign education equivalent) plus two years of experience performing object-oriented design and development of web platform applications or, alternatively, a bachelor's degree in Computer Science, Information Technology, Engineering or related field (willing to accept foreign education equivalent) and five years of experience performing object-oriented design and development of web platform applications. One year of experience must include: Performing web application development using object-oriented programming languages and SQL; Performing version control using GIT; Designing back-end /server-side applications using object-oriented programming language such as PHP, Java, or Python; Employing engineering and optimization best practices regarding code maintainability, scalability and performance; Defining test plans and performing unit testing; Performing SQL database development including designing queries, triggers and stored procedures, performance tuning, and performing data ETL; Performing performance optimization using SQL; Interfacing with business product leaders and engineers to gather requirements and translate requirements into system design; and Performing software development methodologies using Agile. Eligible for employee referral program.
About Wayfair Inc.
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.
The Wayfair family of sites includes:
- Wayfair, an online destination for all things home
- Joss & Main, where beautiful furniture and finds meet irresistible savings
- AllModern, unbelievable prices on everything modern
- Birch Lane, a collection of classic furnishings and timeless home décor
- Perigold, unparalleled access to the finest home décor and furnishings
Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.