Wayfair Careers

Customer Service Consultant (m/f)

Berlin, Germany
Customer Service


Job Description

Wayfair is looking for an addition to the Sales & Service team. We are looking for a motivated and communicative individual interested in working in customer service onsite in the Berlin office. Our Sales & Service team is the first point of contact for our customers and assist with all inquiries regarding our products, orders and payment transactions. We are looking for someone to support our customers in their purchase decisions, purchase processes and ensure an excellent shopping experience.

What you will do:
• Answer customer inquiries via email and telephone about our online shop www.wayfair.de
• Advise customers on questions about orders, products, payment processing and complaints
• Work closely with colleagues from different departments and with our supplier and logistics network

What you will need:
 Fluent German language skills and excellent written and oral communication skills
• Basic English and a desire to work in an international environment
• Flexibility, organizational skills and adaptability in a dynamic work environment
• High customer orientation and a friendly, communicative and confident communication style

What we offer:
• Continuing education and career opportunities in a rapidly expanding, international company
• Networking opportunities and regular team events
• An attractive base salary with a monthly bonus based on your individual success
• Great colleagues in an international team who are passionate about creating a growing ecommerce company  

 

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Tag: CSVC
Requisition ID: undefined