Wayfair Careers

Senior Associate, Employee Relations

Boston, MA
Talent - Human Resources

Job Description

The Talent Management team is looking for a people-oriented, professional interested in contributing to Wayfair’s employee culture, engagement, and performance management approach.  The ideal candidate for this role has a track record of strong interpersonal communication, data focus, and attention to detail. 


Responsibilities include:

  • Manage employee relations issues by partnering with employees, administering policies, and recommending effective solutions for addressing workplace issues
  • Research and conduct investigations on employee concerns
  • Counsel managers on performance management and employee development
  • Partner with Learning & Development to develop training content for managers and employees
  • Conduct exit and stay interviews and analyzing data to identify trends, make recommendations to the business to improve employee engagement
  • Administer employee medical leaves including FLMA and ADA
  • Support Talent Management team projects as needed



  • Bachelor’s Degree
  • 2+ years’ experience in Human Resources/Talent Management strongly preferred
  • Experience with Workday or other HRIS system is a plus
  • Strong analytical skills and experience with Microsoft Excel


Other Qualifications:

  • Strong organizational skills & attention to detail
  • Comfortable adopting to change in a fast-paced, dynamic environment
  • Flexibility in responsibilities – willing to jump in to help on any project on the team
  • Ability to act with a high degree of integrity and maintain confidentiality
  • Ability to prioritize responsibilities and take ownership of projects
  • Ability to use independent judgment, problem-solve, be creative and answer questions
  • Resourceful and results-oriented attitude
  • Excellent spoken and written communication
  • Ability to act in a professional manner at all times
  • Friendly and outgoing, with a strong interest in helping others
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Requisition ID: 29518