Wayfair Careers

Home Delivery Concierge

West Chester, OH
Supply Chain & Logistics - Logistics


Job Description

Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? 

Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for one of Wayfair’s fastest growing, new businesses, Wayfair Dedicated Delivery.

The Wayfair Home Delivery department is looking to add a Customer Experience Coordinator to our local delivery center. This person will play a key role in improving customer satisfaction and driving repeat business in their region by working with our customers to make sure that our delivery experience is the best it can be. Our Customer Experience Coordinators interface with customers and customer support teams to answer questions, scheduled deliveries, and to keep everything at your terminal flowing smoothly.

What will you be doing?

  • Delight Customers while resolving questions/issues over the phone
  • Execute outbound customer phone calls to schedule or confirm delivery appointments
  • Update all Wayfair Systems with any order changes that might come your way
  • Proactively monitor order management systems to ensure that late orders and orders with issues are processed as quickly as possible
  • Support our Customer Service and Sales teams to make sure that our customers know they can count on us to meet their delivery needs
  • Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience

We have found you are most likely to be successful in this role if:

  • You have a passion for helping others
  • You are well organized and detail oriented
  • You have a desire to make customer service a career
  • You have demonstrated conflict management skills and maintain a professional composure
  • You are able to solve problems by thinking analytically and creatively while working in a fast paced environment

Requirements:

  • Bachelor's Degree or equivalent work experience
  • Excellent written and verbal communication and relationship building skills
  • Passion for helping customers
  • Regular and reliable attendance is an essential function of this position

Essential Job Functions:

  • Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
  • Ability to use a computer keyboard and computer screen.
  • Ability to use a telephone headset and telephone system.
  • Ability to handle and solve all types of customer service issues via phone and/or email.



About Us:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Tag: SCL-L
Requisition ID: 35074