Wayfair Careers

HR Associate, Employee Experience

Boston, MA

Job Description

The Role

In 2017, Wayfair onboarded over 5,000 new hires and continues to expand in the Boston and Berlin HQs as well as across the US and abroad. Our ability to translate and communicate the internal brand and Wayfair culture as we scale is critical for our success and is a key element in ensuring that we provide a consistently great employee experience across our company.

The Employee Experience, Associate will target key areas of opportunity across the employee lifecycle and will play a central role in helping Wayfair build and execute company policies and procedures that bolster engagement and retention. This role will focus on how to distill what makes Wayfair great, communicate that message across a variety of audiences, and use data to find new and innovative ways to provide best in class employee experiences every day.

We are looking for a talented and highly organized individual who is a critical thinker and enjoys solving problems in creative ways. They exhibit a collaborative, proactive, can-do attitude and thrives in a dynamic and fun environment.  This individual should have project management skills and the ability to drive multiple tasks at a time. With the proven ability to work autonomously while also effectively collaborating in a team environment, this new hire will be a  “big picture” thinker while simultaneously able to get into the weeds and communicate this message to a variety of people across multiple job functions and levels.


In this role you will provide internal operations, engagement, and policy support for the Wayfair Corporate HQ. It will be your responsibility to drive policy change and operational efficiency in your day to day work. You will identify trends, conduct analyses, and mobilize communication for talent management policy changes, announcements, and all things related to employee experience.

You will also collaborate with key stakeholders across the business to develop and implement policy initiatives to promote a positive employee experience that supports Wayfair’s vision and core values. It will be your responsibility to develop analytic frameworks to evaluate engagement through data (e.g., employee engagement surveys, turnover stats, compensation structures, upward feedback) to help improve employee satisfaction, retention and effectiveness. From these findings, you will identify actionable items where Wayfair can make change that will bolster the employee experience and, through benchmarking and trend analysis, you will create action plans and deliver proposals for areas of opportunity.

Key Responsibilities

  • Perform day-to-day operational tasks related to employee engagement and policy delivery.
  • Identify operational trends and suggest actionable items where Wayfair can make change that will bolster the employee experience
  • Synthesize information to work with HR and key stakeholders to develop plans for the Wayfair experience & communication roadmap
  • Support of the new hire onboarding process through consulting new hires in Office Hours, answering new hire questions, and Day 1 logistics support
  • Partner with teams within Talent Management and across the organization, to ensure all talent-related processes and tools align and support our core values\
  • Assist with communications, crafting and publishing a wide variety of materials such as presentations, email messages, web content, newsletters, etc.

Education Requirements

Bachelors Degree equivalent experience

Relevant areas of study: Organizational Psychology, Communications, Marketing, Business, Human Resource Management, Management Information Systems, Operations & Project Management

Key Qualifications

  • Extraordinary written and presentation skills
  • Experience working autonomously and taking a data-driven approach to decision-making
  • Strong time management and ability to prioritize
  • Excellent interpersonal skills and ability to create and cultivate relationships
  • Detail-oriented and able to move through work quickly
  • Ability to distill and explain complex concepts to a broad audience
  • Strong executive presence, ability to work confidently with senior leaders
  • Experience in employee/internal communications for a large, fast-paced company a plus
  • Consulting or project management experience is a plus
  • Customer service experience is a plus
  • Workday experience is a plus

About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • Birch Lane, a collection of classic furnishings and timeless home décor
  • Perigold, unparalleled access to the finest home décor and furnishings

Wayfair generated $5.2 billion in net revenue for the twelve months ended March 31, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 8,700 people.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Requisition ID: 30180