Wayfair Careers

Sales Chat Associate

Bryan, TX

Job Description

Wayfair (NYSE: W) is one of the world's largest destinations for home goods.  We are seeking a tech-savvy, self-motivated individual to join our Inbound Chat Sales team!  If you love to connect with customers online and help them purchase amazing products, then Wayfair is the place for you to start a rewarding career!

What will you be doing? 

  • Communicate with our customers via software demonstrating excellent written communication
  • Use your expertise, creativity, and passion to explore our products and assist your customers in making buying decisions
  • Meet or exceed all targets for revenue, close/conversion rate, and more
  • As the voice of Wayfair, maintain professionalism during all interactions
  • Simultaneously navigate multiple software applications and technologies
  • Efficiently manage your time and always put the customer experience first
  • Ask great questions that allow you to provide complete sales solutions for your customers

We have found you are most likely to be successful in this role if:

  • You are engaging and can leverage your personality to quickly connect with others
  • You promote appropriate product solutions and influence customers to buy from Wayfair
  • You love being part of a team and are focused on achieving your goals, both team and individual
  • You are competitive, have a positive outlook and are open to change
  • You solve problems by thinking critically and creatively
  • You thrive while working in a fast-paced environment
  • You are determined to always do the right thing
  • You demonstrate the ability to…
    • Be coachable and open-minded to feedback
    • Sound confident in your product recommendations
    • Be reliable and adhere to your assigned work schedule

What is required to be considered?

  • Must be 18+ years of age
  • High School Diploma/GED, some college preferred
  • Excellent written communications abilities
  • 1+ years of sales/service experience - in a live chat environment preferred
  • Types 50+ WPM

Essential Job Functions:

  • Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
  • Ability to use a computer keyboard and computer screen.
  • Ability to use a telephone headset and telephone system.
  • Ability to handle and solve all types of customer service issues via phone and/or email.

About Us:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Tag: SLS
Requisition ID: 35953