Wayfair Careers

Senior Product Manager, Customer Engagement Platforms

Boston, MA
Product Management

Job Description

Senior Product Manager, Customer Engagement Platforms

About Our Team:

Are you passionate about e-commerce and creating scalable operational systems that will drive our business and elevate customer, supplier, and employee experiences? Do you like the complexity of a global company and crave the fast-paced nature of a rapidly growing startup where you can build and mentor a world-class product management team? We’re looking for experienced senior leaders to drive the design and implementation of best-in-class product development roadmaps that will help us propel Wayfair from $5B to $10B and beyond.

Our Product Management team is responsible for providing the vision, execution, and analysis necessary to delight customers with world class experiences on our websites and apps. You’ll be responsible for defining the vision for a rapidly growing team at Wayfair and utilizing emerging technologies to inspire our customers helping them to find products they will love.

We welcome applications from diverse backgrounds and experiences (e.g., corporate, professional services, consulting, operations, analytics) in e-commerce or other relevant industries.


  • Lead a team of product owners and managers in designing and implementing order management tools and systems for our global Customer Service organization, creating a technology roadmap across key internally facing order management tools and functional areas
  • Utilize data to understand customer needs and behaviors, as well as business objectives, transforming that knowledge into website enhancements and new features
  • Partner with senior stakeholders across the organization to understand the product vision, translating it into a strategy with tangible objectives while directing activities for cross-functional teams
  • Monitor performance of your focus area and measure impact of your product enhancements


  • B.A. or B.S. with strong academic record, preference for technical, business, or scientific degree
  • Excellent analytical skills with demonstrated experience turning data into actionable insights
  • Deep understanding of business strategy and metrics
  • Passion for learning new technologies and building functional and engaging user experiences
  • Cross-functional leadership and communication experience
  • Entrepreneurial mindset, with a bias for customer focused innovation
  • Familiarity with Excel, SQL, and AB testing practices a plus

About Us:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Requisition ID: 34143