Wayfair Careers

Regional Senior Human Resources Manager

Carol Stream, IL
Talent - Human Resources


Job Description

As a Regional Human Resources Senior Manager, you will be responsible for coordinating and directing HR functions and/or programs for Wayfair’s Midwest operations. You will maintain and enhance the Human Resources department by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

The ideal candidate will be a creative, collaborative, results-oriented leader who is particularly adept at balancing multiple priorities and issues and being decisive.  This role requires someone to be dedicated to developing a strong, diverse, and collaborative organization, have a strong work ethic, a passion for managing the details within a growing business and willing to contribute where necessary. To be successful in this role, candidates should have a good knowledge of local labor regulations and experience with managing complex employee relations issues.

 Job Duties:

  • Set performance standards and evaluate local HR teams within the region
  • Define onboarding procedures in alignment with our company culture
  • Design and implement company policies that comply with our business objectives
  • Ensure all HR operations adhere to legal standards
  • Support staff and managers on day-to-day issues
  • Coordinate with National HR Manager to craft organization-wide strategies and objectives
  • Guide and advise leaders in corrective action, development plans, employee terminations, etc.
  • Represent Wayfair for external employment complaints and litigation
  • Make recommendations to improve employee engagement
  • Administer and advise leaders regarding legal and regulatory compliance: FMLA, ADA, FLSA, EEO
  • Support training and development programs
  • Support performance management and compensation
  • Analyze data and maintain HR metrics
  • Collaborate with Wayfair HR partners within Wayfair to share and develop best practices and drive consistency of these practices
  • Perform thorough investigations into harassment and ethics complaints and resolve issues as quickly as possible
  • Stay abreast of changing legal and HR best practices
  • Administer exit interviews and collect attrition data for practical use to improve retention
  • Oversee and administer the HR role for the region including transactional and strategic HR functions
  • Contribute to and maintain the unique Wayfair culture
  • Ability to travel regularly - this will vary depending on site openings and growth of existing sites in the region

 Minimum Qualifications:

  •  At least 8 years in a dedicated HR role with at least 5 years of HR management experience
  • Bachelor’s degree in Human Resources Management, or related field. Master’s degree a plus
  • PHR or SPHR preferred
  • Experience managing the HR function across multiple locations
  • HR experience within a NJ warehouse preferred
  • Excellent problem solver with a proven track record of driving results
  • Proven ability to effectively and respectfully work with individuals at varying levels within an organization
  • Outstanding interpersonal, oral, and written communication skills
  • Excellent computer skills including Microsoft Office Products, Internet navigation, HRIS systems
  • Proven ability to multi-task
  • Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
  • Able to create, analyze, report and manipulate data as it relates to HR metrics

Essential Job Functions:

  •  Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer
  • Ability to use a computer keyboard and computer screen
  • Ability to use a telephone headset and telephone system
  • Ability to perform all above-mentioned duties with or without accommodations


About Us:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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Requisition ID: 34575